Question 1

Where is Fifth Avenue Hotel Penang located?

Accepted Answer

Fifth Avenue Hotel Penang is situated at No. 8, Lebuh Macallum, in the heart of George Town, Penang. Its central location offers convenient access to key attractions such as KOMTAR Tower, Macallum Street Night Market, and the UNESCO World Heritage core zone. The hotel is approximately a 30-minute drive from Penang International Airport.

Question 2

What time is check-in and check-out?

Accepted Answer

Check-in begins at 3:00 PM, while check-out is at 12:00 PM. Early check-in or late check-out requests are subject to availability and may be charged accordingly.

Question 3

Is a deposit required upon check-in?

Accepted Answer

Yes, a refundable damage deposit of RM300 is required at the time of check-in. This deposit is held as a security measure against potential damages, incidental expenses, or breaches of hotel policies during the stay. The amount will be returned to the guest within 14 days after check-out, provided that the room passes a post-departure inspection and no charges are incurred.

Question 4

Are children allowed to stay at the hotel?

Accepted Answer

Children are welcome. However, guests under the age of 18 must be accompanied by a parent or legal guardian to check in.

Question 5

What payment methods are accepted?

Accepted Answer

Only debit and credit card payments are accepted. Cash is not accepted for any transactions at the hotel.

Question 6

Is breakfast included in the room rate?

Accepted Answer

A complimentary buffet breakfast is included in all room types. Breakfast is served daily from 7:30 AM to 10:30 AM and includes a variety of local and international dishes.

Question 7

Are pets allowed at the hotel?

Accepted Answer

Pets are not permitted within the hotel premises.

Question 8

What types of rooms and suites are available?

Accepted Answer

The hotel features 241 well-appointed rooms and suites, including the Cecil Deluxe, Macallum Room, Noordin Room, Herriot Suite, Presgrave Family Suite, and Magazine Suite. Selected suites offer kitchenettes, lanais, and city or bridge views.

Question 9

What amenities are provided in guest rooms?

Accepted Answer

All rooms include complimentary high-speed Wi-Fi, air conditioning, ceiling fans, flat-screen TVs, mini refrigerators, tea and coffee-making facilities, electronic safes, and work desks. Bathrooms are equipped with rainfall showers, toiletries, hairdryers, bidets, and slippers.

Question 10

Is the hotel suitable for families?

Accepted Answer

Yes, the hotel offers family-friendly rooms such as the Presgrave Family Suite, which features a loft bed. High cleanliness standards and central access to attractions make it a good choice for families.

Question 11

Does the hotel have a swimming pool?

Accepted Answer

Yes, there is an outdoor rooftop infinity pool with city views. A children's pool is also available.

Question 12

Is there a fitness centre available?

Accepted Answer

The hotel includes a modern fitness centre that overlooks the city, providing gym equipment for guest use.

Question 13

Are there dining options on-site?

Accepted Answer

Guests can enjoy meals at the on-site restaurant, which serves a mix of local and Western cuisine. A coffee shop and lounge area are also available.

Question 14

Is there free parking at the hotel?

Accepted Answer

Yes, the hotel offers complimentary secured multi-storey self-parking for all guests.

Question 15

Are meeting and event facilities available?

Accepted Answer

The hotel provides a range of event spaces, including meeting rooms and a banquet hall suitable for conferences, seminars, and private functions.

Question 16

Does the hotel provide Wi-Fi access?

Accepted Answer

Yes, complimentary high-speed Wi-Fi is available throughout all guest rooms and public areas.

Question 17

Does the hotel offer airport transfers?

Accepted Answer

The hotel does not provide a shuttle or airport transfer service. However, taxis and ride-hailing services are readily available in the area.

Question 18

Is the hotel accessible for guests with mobility needs?

Accepted Answer

Yes, the hotel is designed to support general accessibility. It is equipped with lifts and wide corridors that allow ease of movement across all floors. Public areas such as the lobby and restaurant are easily navigable. Guests with specific mobility needs are encouraged to contact the hotel in advance to discuss any assistance that may be required.

Question 19

Can I store my luggage before check-in or after check-out?

Accepted Answer

Yes, complimentary luggage storage is available at the front desk for guests who arrive early or depart later in the day.

FIFTH AVENUE HOTEL PENANG

Frequent Asked Questions

Discover

stay

Savour the Flavours

Designed for Your Stay

Elegant Spaces for Every Event

Frequent Asked Questions