FIFTH AVENUE HOTEL PENANG 

At www.fifthavenuehotelpenang.com, we gather limited Personal Information from customers and others to offer services and ensure a smooth travel experience. This may include Full Name, Age, Phone Number, E-mail Address along with Passport/Travel Medical Information (if required), insurance details (as applicable). We also collect information relating to nationality and residency status, dietary preferences, feedback on stays with us, as well as credit card or other payment data if needed. Our goal is always to provide the best possible service.

You are free to refuse our request for your Personal Information, with the understanding that we may be unable to provide you with some of your desired services.

At www.fifthavenuehotelpenang.com, we make sure to collect your Personal Information only when it is essential for delivering our services, products, or information requested by you or by a third-party agent acting on your behalf. This may include registering you to receive newsletters, responding to enquiries about our hotel, managing bookings, providing information about our services, and collecting feedback regarding your stay.

www.fifthavenuehotelpenang.com collects Personal Information from our guests to ensure we deliver an optimal user experience. This is done with your knowledge and consent through fair and lawful means. The purpose is to personalise our service, provide relevant product recommendations, maintain safety and hygiene standards, comply with legal requirements such as immigration regulations, and carry out internal administrative tasks related to accounting and guest management. All of this contributes to a smooth and enjoyable guest journey.

We may also share your Personal Information with our trusted third-party service providers, suppliers, or merchants for whom we act as an agent. This enables us to provide high-quality services and ensures those providers are equipped with the necessary details to meet your needs effectively. The information supports both our internal reservation processes and the efforts of our partners to deliver a service that meets your expectations.

Your confidentiality is our top priority. We do not share your personal information publicly or with any third party unless required to do so by law. You can be assured that the security and integrity of all private data entrusted to us is treated with the strictest confidence.

At www.fifthavenuehotelpenang.com, we protect your data using a range of security measures, including password protection and encryption tools, to safeguard our secure databases from unauthorised access. We make every effort to ensure that the transmission of personal information over the internet is as safe and secure as possible. However, please note that no method of transmission over the internet can be guaranteed to be completely secure due to external factors beyond our control.

We are also fully committed to protecting the personal information of our employees and trusted partners. We maintain comprehensive internal policies that everyone is required to follow, ensuring full protection against potential breaches or unauthorised access.

If you do not provide the Personal Information we request, we may not be able to deliver the services you have asked for. This may prevent you from participating in our stays, making purchases from our online store, or subscribing to our newsletter, among other things. If you have paid a deposit but later choose not to provide the necessary Personal Information required by www.fifthavenuehotelpenang.com or by our partners and suppliers to deliver the service for which the deposit was paid, you may not be entitled to a refund. For example, this applies to packages that require passport details or other mandatory information.

Please contact us if you have any questions regarding the provision of Personal Information when making a booking or engaging with www.fifthavenuehotelpenang.com. We do not collect Personal Information unless it is provided to us. This means you are free to visit and browse our website, or contact us, without submitting any Personal Information.

This information is either submitted directly by you or on your behalf by someone you have authorised to make or enquire about a booking. We obtain your consent through the following ways:

• Written permission provided via mail, email, fax or through an online booking form.

• Verbal permission.

• Third-party consent, such as from a travel agent or another individual making a booking on your behalf using the Personal Information you have provided to them for this purpose.

You may request access to view, update, or correct your Personal Information, subject to certain limitations, by writing to rsvn@fifthavenuehotelpenang.com or by filling in the contact form on our website at www.fifthavenuehotelpenang.com.

If you wish to review or verify the Personal Information you have provided to us, find out to whom your information has been disclosed, or request that we amend or delete any details, please contact us in writing.

Subject to legal restrictions and in line with the General Data Protection Regulation, you may withdraw your consent to our use of your Personal Information at any time with reasonable notice.

If you refuse or withdraw your consent for any purpose that is essential for us to fulfil our product or service contract with you, we may be unable to provide or continue providing the service or product you have requested.

Please note that if your booking was made through one of our agency partners, you will need to contact that agent or agency directly regarding access, correction, or disposal of any Personal Information they may hold. You are also encouraged to review the Privacy Policy of the relevant agency, as it may differ from that of www.fifthavenuehotelpenang.com.

If you have any feedback regarding how www.fifthavenuehotelpenang.com collects, uses, discloses, or manages your Personal Information, or if you believe that www.fifthavenuehotelpenang.com has breached applicable privacy legislation, or if you have any questions about our compliance, please send a written letter or an email to rsvn@fifthavenuehotelpenang.com, addressed to the Data Protection Officer, or write to the postal address listed in the Contact Us section. We take all complaints regarding privacy and the handling of Personal Information very seriously.

Once your feedback or complaint is received, our website administrator will review it within thirty business days and will provide a written response to the return address specified in your communication. If the response is not satisfactory to you, we encourage you to follow up with our Data Protection Officer, who will make every effort to resolve your concerns.

You also have the right to lodge a complaint with a supervisory authority that has jurisdiction over matters related to the General Data Protection Regulation.

From time to time, it may be necessary for www.fifthavenuehotelpenang.com to amend or revise this Privacy Policy. Any such amendments may also apply to Personal Information collected under previous versions of this policy.

www.fifthavenuehotelpenang.com reserves the right to change this Privacy Policy at any time and for any reason. If changes are made, the updated version will be published on our website.